Refund policy

At Tesora by Varna, we take great pride in the quality and craftsmanship of our jewelry. To maintain our hygiene and quality standards, we do not offer returns or refunds except in the rare case of a damaged product. To be eligible for a replacement or refund, customers must provide a clear, unedited parcel opening video recorded from the start of the unboxing process to verify the damage. Please contact us within 24 hours of delivery with your video proof, and we will be happy to assist you.